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Frequently asked questions

How do I place an order or get a quote?

  • Take a look at the catalogue and decide which items you are interested in. Make a note of the product number.

  • E-Mail me using the contact form, or give me a call.

  • Remember to state, item code, colour, amount required, sizes and also when you need them for.

  • Upload your artwork.

  • It's important for me to see the artwork to give you an accurate quote as some very bright print colours may need to have a white underbase when printed on a dark garment.

  • I will E-Mail or call you with a quote

  • If you would like to go ahead with your order, I will create an artwork mock up for you to approve showing your artwork on the garment.

  • Once you have approved the mock up and paid, the items will be ordered and production will start.

What is your turnaround time?

Turnaround is 7-10 working days from finalising the order and receiving full payment. We can rush your products through faster if you have an urgent deadline (subject to a rush fee!)

How do I pay?

We currently only accept bank transfer.  Payment details will be on any quote or invoice you recieve.

What is your minimum print run?

Due to the amount of work and the cost of materials required to setup a job, we have a minimum order of 10 pieces.  The more you have printed the cheaper it gets and there are price breaks at 20, 50, 75, 100, 200, 500 and 1000+ pieces.

Can I have the design printed in a different colour on some of the items?

Yes you can but we charge £10 to clean down and change colour mid run.

What type of inks do you use?

We use both water based inks including discharge ink and phthalate free plastisol.  Each ink has its own characteristics.  Plastisol has a more gloss look, waterbased feels more natural, discharge becomes part of the fabric by bleaching and dyeing at the same time.

What about delivery?

We use DPD for delivery which I have always found to be a very reliable delivery service.  We can't be responsible for your package when in the hands of the courier but standard delivery charge is £7 up to 19KG with cover up to £50 but insurance can be added to to the value of your full order for those rare times that the delivery company may missplace your package.

(Never happened yet)

You can of course collect from the print shop yourself at an arranged time.    

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